Privacy Policy
At Protek Films, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services. Please read this policy carefully.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you register on the site, express an interest in obtaining information about us or our products, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the site, and may include:
- Contact Information: Name, email address, phone number, and physical address.
- Vehicle Information: Make, model, year, and specific tint preferences or history.
- Payment Information: Credit card numbers and billing addresses (processed securely through our third-party payment processors like Stripe).
2. How We Collect Data
We collect information in the following ways:
- Directly from you: Via website forms, account registration, warranty registration, and checkout processes.
- Automatically: Through cookies, log files, and tracking technologies when you navigate through our website.
3. Purpose of Data Use
We use the personal information collected via our website for a variety of business purposes, including:
- Fulfilling and managing orders, payments, returns, and warranty claims.
- Managing user accounts and providing customer support.
- Sending administrative information, marketing communications, and promotional offers.
- Improving our website, products, and services.
4. Third-Party Sharing
We do not sell your personal information. We may share your data with trusted third parties that perform services for us or on our behalf, including:
- Payment processors (e.g., Stripe) for secure transaction handling.
- Shipping and logistics partners to deliver your orders.
- Data analytics and marketing platforms to help us understand our audience and improve our services.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Your Privacy Rights
Depending on your location, including under the Australian Privacy Act, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data.
- Opt-out of marketing communications at any time.
8. Contact Us
If you have questions or comments about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:
Email: info@protekfilms.com.au